Frequently asked questions
ORDERING QUESTIONS
I tried to place an order, but my payment did not go through. However, I checked my credit card statement and I see a pending charge from the store. What happened?
This is a common issue that happens to many customers. If you did not get an Order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.
I keep getting an error that says, “Zip code does not match billing address.” Why is that?"
For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong zip-code, your order will not go through.
If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.
RETURNS AND EXCHANGES QUESTIONS
We do accept returns and exchanges on all our orders as long as the item is in its original and sell-able condition. We accept exchanges of up to 30 days after purchasing the item. We only accept items in their original, new condition. We are no longer accepting items to be switched in the exchanged process. You can only exchange for a different size or color. If you wish to exchange for a different item, store credit will be issued so you can place a new order with the item you want. Washed items and or with animal hair are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any face masks due to COVID rules.
How quickly do you process and ship your orders?
DUE TO THE CURRENT CIRCUMSTANCES, THE SHIPPING OF YOUR ITEMS MAY BE DELAYED.
We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! Any orders placed on the holidays will be shipped on the following business day. Royce styles clothing is not responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. In the event that a package is lost or damaged during shipment, the customer is responsible for filing all claims with the mail carrier. Royce styles clothing is not responsible for any package(s) once it is in the hands of the mail carrier.
How to contact us:
If you have any questions about your order, Royce styles clothing can be reached through email:
Brand@roycestylesclothing.com
we'll respond in a timely manner.
What is an FAQ section?
An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Why do FAQs matter?
FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
Where can I add my FAQs?
FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?
To add a new FAQ follow these steps:
1. Manage FAQs from your site dashboard or in the Editor
2. Add a new question & answer
3. Assign your FAQ to a category
4. Save and publish.
You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?
Yes. To add media follow these steps:
1. Manage FAQs from your site dashboard or in the Editor
2. Create a new FAQ or edit an existing one
3. From the answer text box click on the video, image or GIF icon
4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?
You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.